Kipenzi Privacy Policy

Kipenzi Online Ltd ("Kipenzi", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and protect your information when you access or use the Kipenzi mobile application and website (the "Platform"). By using our services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

Full name, email address, phone number
Gender, age, location, and preferences
Photographs, bio, and profile responses

b) Sensitive Data (optional)

Personality type, love language, attachment style
Emotional compatibility responses

c) Usage Data

Device type, operating system, IP address
Log data including access times and pages viewed
Interaction with other users and in-app activity

d) Payment Information (for premium users)

Processed securely by third-party services (e.g., M-Pesa, card processors)
We do not store full payment card details

2. How We Use Your Information

We use your information to:

Create and personalize your profile
Match you with compatible users based on emotional compatibility
Facilitate in-app messaging and user interactions
Improve and optimize our services and user experience
Send important updates, notifications, or promotional content (you may opt out)
Enforce our Terms of Service and protect user safety

We do not sell or rent your personal data. We may share limited data:

With service providers (e.g., hosting, analytics, customer support)
When legally required to comply with court orders or government requests
To protect the rights and safety of Kipenzi users or the public

4. User Control and Choices

You have the right to:

Access and review your personal data
Update or correct inaccurate information
Delete your account and associated data
Opt out of marketing communications

To make these changes, go to your account settings or contact support at:
[email protected]

5. Data Retention

We retain your information as long as your account is active or as needed to:

Comply with legal obligations
Resolve disputes
Enforce our agreements

When you delete your account, we remove your personal data unless retention is required by law.

6. Security Measures

We use industry-standard security protocols to protect your data:

Encryption of sensitive data
Secure servers and firewalls
Access controls and staff confidentiality agreements

Despite these measures, no system is 100% secure. Please use caution and report any suspicious activity.

7. Children’s Privacy

Kipenzi is intended for users aged 18 and above. We do not knowingly collect information from anyone under 18.

8. International Data Transfer

Your data may be stored or processed outside of Kenya by our global service providers. We ensure all transfers comply with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this policy from time to time. When we do, we will notify you via email or in-app notification. Continued use of the Platform constitutes acceptance of the revised policy.